Tiny Treasures  
 
Surrey Business Awards - Customer Service short list
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Meet the Team

There is a small but dedicated team here at Tiny Treasures who all take great pride in the quality of the jewellery we help you create. We do not franchise or have anyone else make our jewellery, it is all created from start to finish at our shop, workshop and offices in Byfleet.

We have a permanent team of 5 at our workshop:

Helen

Hi I am Helen and the founder, owner and director of Tiny Treasures. I am a single mum of Lauren, my six year old daughter, the inspiration and reason for Tiny Treasures. I personally see every print and start the creation process of every single piece. I am also the one that does all of the engraving. I run the website and cover everyone else when they are off or through our regular busy periods. I design and create all the new products we launch every month.

 

Tracy

This is Tracy, mother of two and longest employee of Tiny Treasures after Helen. Tracy works throughout the creation of your jewellery on various processes and she is responsible for all the packaging and making up of your final jewellery for dispatch. If you come into the shop Tracy may see you and if you are having a 3D casting done it will be Tracy that does it.

 

Caron

This is Caron who joined Tiny Treasures over three years ago. Caron loves her job and makes up all the kits we send out. Caron does all the antiquing and final polishing as well as our gold plating. Caron wants me to add a space on the personalisation sheets so you can tell us what the cryptic messages you ask us to engrave on the back of your jewellery all mean!!

 

Jeanean

This is Jeanean and she will quite often be the one you see in the shop, speak to on the phone or receive emails from if they aren't from Helen. Jeanean runs the office, dispatching kits, processing orders, stock control, dispatching final jewellery and handling your queries and questions. Jeanean also does all the shrinking of the hands and feet for making into jewellery.

 

Trish

This is Trish and she keeps the shop stocked and tidy and tries, around the rest of us, to keep the office and workshop tidy too!! Trish often calls you when jewellery is ready for collection or creates all the dispatch packaging for orders going through the post. She does all our filing and storing.

 

 
   
Your Memories
Share your magical events with us »

"If the jewellery is as good as your customer services then my wife will be a lucky lady. Thank you so much for all your help."

Paul, Essex - 2012

"I just wanted to thank you and your team for my lovely tiny treasures necklace, it is perfect. It is exactly what I wanted and a perfect way to remember my twins tiny fingerprints."

Michelle, East Sussex - 2011

"Thank you so much Helen and Jeanean for your excellent service."

Leah, Greece - 2011

"Hello, I recently purchased some cufflinks from your site which my husband loved!!! Unfortunately one of them broke which we sent back to you. We have now received the fixed cufflinks & I wanted to say a huge thank you for mending them and for returning them so quickly! I never really get the time to do this, but I just wanted to send you a message to say how impressed I am with your customer service and of course the actual items themselves. I will certainly be recommending your company to my friends in the future! Thanks once again."

Rachael, Hertfordshire - 2011

"Just a quick note to say thank you so much for your brilliant service. I received my double descending necklace today & absolutely love it. I will definitely be recommending you to friends and family."

Sam B - 2010

"Thank you Helen and the great service."

Raymond, West Lothian - 2010